Reimagine how you capture customer feedback
Intercept uses modern mobile video and sentiment analysis to enable business leaders to effortlessly collect and interpret customer experience research at scale.
Intercept is for testing and improving physical products
When developing physical products, the development cycle is slow and the cost of change is high. Do you have the full story about how customers are using your product? Intercept helps with product launch and prototype testing.
Intercept is for understanding and improving in-person experiences
We often hear about customers’ experiences after they have happened, but what about understanding their expectations during an experience? Do you know what your customers' thoughts and emotions are as they interact with your organization, and where to focus your efforts to improve them?
Intercept is for elevating customer service and support
A strong support team can make or break a negative experience for a customer. By targeting key touchpoints in a customer service journey, Intercept can paint a broad view of how customers are reacting to the service your representatives are providing.
Intercept is for finding and retaining talent
Hiring and retaining talent is more competitive than ever, and the mounting costs of employee turnover significantly impact a company’s ability to perform. With Intercept, HR executives can capture rich insights about culture, employee satisfaction, and level of understanding of important company information - before losing valuable talent.
Customer feedback like you've never seen it before
Intercept reimagines how leaders can make more confident decisions by capturing their customer's feedback. In contrast to traditional post-experience surveys, Intercept captures a customer’s feedback at the instant the customer is experiencing it. All while providing a low barrier-to-entry for your company’s customer experience team and a simple, browser-based video response experience for your customers.
Optimized for easy responses
Capture in-the-moment feedback
You must intercept your customers when they’re actually experiencing or engaging with your brand. Intercept does just that: allowing you to trigger prompts at key touchpoints in the customer experience, resulting in the freshest, most accurate feedback possible.
App-free, barrier-free customer response experience
Intercept removes obstacles for customers and increases their willingness to respond. Intercept provides users with the ability to capture responses directly in the browser, eliminating the need for apps, emails, and surveys designed for the desktop.
Rich response format
Text may work for Twitter, but when you’re trying to create the perfect customer experience, you want more than a couple misspelled sentences. Intercept captures the feedback of the customer using rich formats, such as video, voice, and photos (in addition to text and polls).
See Intercept in action
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Making research accessible
We get it, you have a million things on your plate, and crafting the perfect customer research project probably isn’t one of them. We use our extensive background in customer experience and research best practices to help you easily craft the perfect project. With just a few fill-in-the-blank style questions, we will help you customize a project in areas as diverse as product testing, to hiring, to ethnographic research.
To pair with our high-conversion, high-volume, customer feedback machine, we’ve built an analysis engine specifically for helping you make sense of the rich media content we capture. Intercept provides analysis tools such as transcription, sentiment analysis, and top theme analysis - allowing you to understand trends at a glance and zero-in on the most valuable responses.
Build a rich set of owned data
When you’re capturing video, you’re not only capturing customers’ thoughts, you’re capturing valuable content that can be used as you wish. With Intercept, you own your data, and we don’t place limits on how you use it. Collaborate with your teammates, show a customer clip at the beginning of an internal meeting, or even share your content on social as a testimonial. It’s your content... use it your way.