Customer feedback you can actually act on

Overcome unactionable survey results. Intercept captures, analyzes, and tracks your customer feedback with audio and video, giving you the insights you need to take action.

You're in good hands

Trusted by leaders of some of the world's most customer-centric organizations.

Logos for brands who use Intercept

How does Intercept work?

Customers quickly respond to two questions: "What do you remember most?" and "What is the last thing you remember?" Intercept analyzes their responses and tracks the pulse of your customer sentiment. Share the best videos with colleagues, in company meetings, or even the public.

Capture customer feedback at the perfect moment

We tie in with your tech stack to send prompts via text message at the moment in your customer's journey that matters most.

Get to the heart of what matters to your customers

Your customers answer two simple questions: "What stood out the most?" and "What is the last thing you remember?". We capture this using voice and video, giving you the best feedback possible.

Make sense of feedback with Net Sentiment Score and key theme analysis

After capturing your customer's answers, we generate key themes and sentiment scores for each submission, providing you with an overall "Net Sentiment Score," a single metric that gives you the pulse of how your customers feel about you.

Humanize feedback with sharable videos and testimonials

Showcase the people and stories behind your data with the ability to view and share each video and audio response, bringing the voice of the customer to inform every decision.

What is net sentiment score?

Using your customers audio and video submissions, we generate a score that is representative of your customers' actual experience. Compared to traditional survey questions, sentiment reflects what customers are actually thinking, feeling, and saying.

Plus, since it rolls up to a single number, our Net Sentiment Score also helps you track changes in your customer experience at a glance.

..but don't stop with just sentiment

With multiple question types to choose from, Intercept helps you capture whatever data you need for your use case.

polls

Allow your customers to select from a list of options using polls and multiple choice questions.

ratings

We support thumbs-up/down and smiley face ratings for when you just need a quick response.

NPS

Not ready to leave NPS behind? We can still capture your NPS question while augmenting it with video-based context.

open response

Our premium plans allow you to create custom audio/video questions. Ask the questions that matter to you.

Catch your customers at the perfect moment

The key to getting the best customer feedback is capturing them while the experience is still fresh. Intercept gives you multiple options for capturing feedback, no matter what point they are in your customer journey.

CSV upload for bulk sending

For when you just need to get some quick feedback, we offer our CSV import functionality for quick insights with no development resources needed.

Scheduled intercepts

When you want to ensure your questions are delivered at the perfect time, schedule your intercepts for later.

Automate it with Zapier

If you can think it, you can probably build it with Zapier. Automate the sending of intercepts and hook us into any of the thousands of apps available on Zapier.

Developer-friendly API

With an easy-to-use REST API, Intercept makes it simple to hook in to your stack. If you can track a step in your customer journey, you can trigger it with Intercept's API.