Expect more from your feedback
Our video feedback software helps companies understand actionable insights today so that they can make the right decisions tomorrow.
Don’t settle for surveys when you can have the full story.
Our technology quickly captures and analyzes video and voice feedback. Intercept gives your employees and customers the opportunity to tell authentic stories about their experiences with your company. From workplace culture insights to product feedback from customers, Intercept's technology will give your company a platform to hear, see and act on valuable feedback.
What makes Intercept different?
Connect with respondents at the moment it matters most
Quickly gather video feedback and testimonials, at scale
Gain analysis on the sentiment behind your respondents' experiences
How does Intercept work?
Respondents answer simple questions about their experience. Intercept analyzes their responses and tracks ongoing sentiment. Share the most insightful responses with your team to bring the voice of the customer into every interaction.
Capture customer feedback at the perfect moment
Get to the heart of what matters
Make sense of feedback with Intercept Score and key theme analysis
Humanize feedback with sharable videos and testimonials
You're in good hands
Trusted by leaders of some of the world's most customer-centric organizations.
Don't stop with just sentiment
With multiple question types to choose from, Intercept helps you capture whatever metrics you need for your use case.
Allow your respondents to select from a list of options using polls and multiple choice questions.
We support thumbs-up/down and smiley face ratings for when you just need a quick response.
Not ready to leave NPS behind? We can still capture your NPS question while augmenting it with video-based context.
Our premium plans allow you to create custom audio/video questions. Ask the questions that matter to you.
Connect with your respondents at the perfect moment
The key to getting the best feedback is capturing it while while it's still fresh. Intercept gives you multiple options for capturing feedback, no matter what point they are in their journey.
CSV upload for bulk sending
For when you just need to get some quick feedback, we offer our CSV import functionality for quick insights with no development resources needed.
When you want to ensure your questions are delivered at the perfect time, schedule your intercepts for later. We support sending at a specific date and time, or a duration after the intercept is triggered (ie. 1 hour after arrival).
Automate it with Zapier
If you can think it, you can probably build it with Zapier. Automate the sending of intercepts and hook us into any of the thousands of apps available on Zapier.
With an easy-to-use REST API, Intercept makes it simple to hook in to your stack. If you can track a step in your customer's journey, you can trigger it with Intercept's API.