Authentic feedback drives actionable results
The most powerful stories come directly from the customer. Intercept’s video and audio feedback platform opens the door for a meaningful conversation between your company and its customers.
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Trusted by outstanding organizations across a wide range of industries.
Collecting stories at scale
Intercept gives your company the ability to collect authentic stories at scale. Instead of inferring customer opinions with surface-level metrics, use Intercept to both collect feedback and capture powerful stories and testimonials from your customer base.
Reach your customers at the right moment
With Intercept, reach your customers at the moments that matter most. Whether you want to connect with your customers when they receive your product at their doorstep or check-in three weeks after delivery, Intercept helps you understand the post-purchase experience through the lens of your customer.
Built with analysis at its core
Intercept makes it easy to hear and understand what your customers are saying. With human language smarts powered by IBM Watson©, we surface meaningful insights about emotion, key themes, and sentiment. You have the breadth to see what your customer base thinks at-a-glance, yet the depth to dive into any individual story.
However you engage with your customers, Intercept has you covered
With only a minute of your customer’s time, Intercept gathers authentic audio and video experiences. Whether you’re researching market needs for product development or building a database of customer testimonials, Intercept empowers you to implement and understand your customer’s experience.
Targeted touchpoint feedback
Flexibility to ask whatever you want
With multiple question types to choose from, Intercept helps you capture whatever metrics you need for your use case.
Allow your employees to select from a list of options using polls and multiple choice questions.
We support thumbs-up/down and smiley face ratings for when you just need a quick response.
Not ready to leave NPS behind? We can still capture your NPS question while augmenting it with video-based context.
Our premium plans allow you to create custom audio/video questions. Ask the questions that matter to you.